Cancellation and Refund Policy for Whavi
Effective Date: January 2, 2025
At Whavi (accessible from https://whavi.atplcloud.com/), we strive to provide our customers with the best experience when using our WhatsApp marketing and bot builder portal. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds are processed for our services.
1. Cancellation Policy
a. Subscription Plans:
You can cancel your subscription at any time by logging into your account and navigating to the subscription settings.
Cancellation of a subscription will take effect at the end of the current billing cycle. No further charges will be incurred after cancellation.
b. One-Time Purchases:
For one-time purchases such as credits or add-ons, cancellations are not allowed once the payment has been completed.
2. Refund Policy
a. Subscription Refunds:
Refunds for subscription plans are subject to the following conditions:
Full Refunds:
If you cancel your subscription within the first 7 days of your initial purchase, you are eligible for a full refund (valid for new subscribers only).
No Refunds:
After the first 7 days, no refunds will be provided for the remaining period of the subscription, even if you discontinue using the service.
b. Service Issues:
Refunds may be granted if the services fail due to technical issues on our end, provided:
The issue is reported to our support team at support@aviraltrendzpvtltd.com within 7 days of occurrence.
Our team verifies that the issue was caused by Whavi and not external factors.
c. Non-Refundable Services:
Payments made for customizations, additional features, or third-party integrations are non-refundable.
3. How to Request a Refund
To request a refund, please follow these steps:
Contact our support team at support@aviraltrendzpvtltd.com or call +91 95588 24874.
Provide your account details, transaction ID, and a brief explanation for the cancellation or refund request.
Our team will review your request and respond within 5-7 business days.
4. Processing Refunds
Approved refunds will be processed within 7-10 business days and credited to the original payment method.
Delays in processing refunds may occur due to bank or payment gateway procedures.
5. Exceptions
Refunds will not be provided under the following circumstances:
Violation of our Terms of Service.
Failure to comply with the usage policies of WhatsApp or other integrated platforms.
Incorrect or incomplete usage of the portal.
6. Modifications to this Policy
We may update this Cancellation and Refund Policy from time to time. Any changes will be communicated via email or updated on our website at https://whavi.atplcloud.com/cancellation-and-refund-policy.
7. Contact Us
If you have any questions regarding this policy, feel free to reach out:
Aviral Trendz Private Limited
Website: https://whavi.atplcloud.com/
Email: support@aviraltrendzpvtltd.com
Phone: +91 95588 24874